FAQs

Our licensed physician commonly provide on-demand professional guidance for the following:

• Allergies
• Asthma
• Bronchitis
• Cold & Flu
• Constipation/Diarrhea
• Diarrhea
• Rashes
• Infections
• Small Wound
• Sinus conditions
• Shingles
• Hemorrhoids
• Urinary Tract Infection
• Heartburn
• Nausea
• Skin Inflammations
• Sore Throat
• Sports Injuries
• Fever
• Headache
• Joint Aches & Pains
• Pink Eye
• Minor Pediatric Ailments

• If you cannot reach your primary care physician
• If you need a short-term prescription refill
• If you have young children and are unable to see a doctor
• If it’s after your doctors normal business hours
• When you’re on vacation or traveling away from home
• If you have a specific health-related question
• If you’re not sure you need to go to an urgent care center or ER for non-emergency issues (In the case of an emergency medical issue, our members should call 911 immediately)
• If you cannot afford to take time off of work
• As a higher-quality, lower cost alternative to walk-in clinics

Yes. If the doctor’s recommended treatment includes a prescription, one will be sent to your pharmacy of choice.  Controlled substances and non-therapeutic drugs (such as Propecia and Viagra) are not available for prescription by our network physicians.

Physicians providing consultations for AGORA Telemedicine members may offer online prescriptions* for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor. There is no guarantee that an online prescription will be issued on any consultation and online prescriptions will only be issued if the physician is able to gather the appropriate information to accurately diagnose and treat a given condition. Physicians will refer patients to their primary care physician or appropriate level of care when indicated.

It is important to note that AGORATelemedicine.com is not a drug fulfillment warehouse. In the event a physician does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care physicians or other specialists for extended care.

AGORA Telemedicine network physicians do not issue online prescriptions for substances regulated by the DEA, those used for a non-therapeutic purpose, and/or those substances, that may be harmful (potential for abuse or addiction).

For a current list of DEA-controlled substances, click here.

It is important that expired, damaged, and unusable medications are disposed of properly. Please follow the instructions detailed on the FDA website regarding proper methods of disposing of unused medicines.

*Online prescriptions will only be issued when indicated and approved by a physician, and as permitted by law in your state.

All of your personal, medical, and payment information is totally secure and completely confidential on platforms that exceed the federally mandated minimum privacy/security standards.  Only the AGORA Telemedicine network of doctors and you will have access to your personal health information. The portal is HIPAA- compliant and no personal information will be shared with any unaffiliated third parties.